Refund Policy

We want you to love your bag. If you do not, here is exactly how refunds work at Emily Loran PH.

Return window. You have 7 days from your delivery date to request a return or exchange.

Condition. Items must be unused, in original condition, with tags attached. The dust bag must be included, and the signature gift box must be intact where one was included with your order (premium-tier bags priced above ₱5,000). Proof of purchase, such as your order number, is required.

How to start. Message us with your order number and a clear photo of the item. We reply with instructions within 1 to 2 business days. Items returned without prior contact may not be accepted.

Inspection and approval. Once your return arrives, we inspect it and notify you of the result. Approved refunds are processed within 1 to 2 business days of passing inspection.

Refund methods and timing. Refunds go to your original payment method: GCash or Maya wallets within 3 to 5 business days; debit or credit cards within 5 to 10 business days, depending on your bank; COD orders via GCash, Maya, or bank transfer within 3 to 5 business days; BNPL orders through the BNPL provider on its schedule.

Shipping fees. Original shipping fees are non-refundable. For change-of-mind returns, return delivery is shouldered by the customer. For damaged, defective, or incorrect items, we shoulder all shipping costs, and you may choose a full refund or a replacement.

Exchanges. Exchanges follow the same window and condition rules. Price differences are settled before the replacement ships or refunded to your original payment method.

We cannot accept: used, stained, or altered items; items with tags removed; items missing their dust bag or gift box where one was included; and requests made after the 7-day window.

Questions? Message us anytime at emilyloranph@gmail.com. Full details live on our Returns & Exchanges page. A luxury you can feel, backed by a policy you can read in one sitting.